Tours Executive

Key Responsibilities:

Tour Planning and Coordination:

• Plan and create unique tour packages, considering client preferences and budget constraints.
• Collaborate with vendors, hotels, transportation providers, and guides to secure necessary arrangements.
• Ensure all travel itineraries are well-structured and adhere to quality standards.

Customer Service:

• Interact with clients, addressing inquiries, providing information, and assisting with bookings.
• Maintain a high level of customer satisfaction by promptly resolving any issues or concerns that may arise during the tour.

Logistics Management:

• Coordinate transportation, accommodation, and other logistical details for each tour.
• Prepare and distribute travel documents, itineraries, and essential information to clients.

Budget Management:

• Monitor tour budgets to ensure profitability and cost-effectiveness.
• Negotiate favourable rates with suppliers to maximize margins.

Marketing and Promotion:

• Assist in the development of marketing materials and strategies to promote tour packages.
• Participate in promotional events and trade shows to attract new clients.

Quality Assurance:

• Conduct post-tour evaluations and gather feedback from clients to continually improve our offerings.
• Ensure compliance with safety and regulatory requirements during tours.

Documentation and Reporting:

• Maintain accurate records of bookings, payments, and expenses.
• Generate regular reports on tour performance and financial metrics.

Qualifications:

• • Bachelor’s degree in Hospitality, Tourism, Business, or a related field (preferred).
  • Proven experience in the travel and tourism industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Proficiency in travel booking software and Microsoft Office Suite.
  • Attention to detail and problem-solving skills.